Frequently Asked Questions

Fill in the contact form or send a message directly to gravluxcreativelab@gmail.com. We'll schedule a free discovery call within 24 hours to discuss your goals, scope, and timeline. After the call, we'll send a detailed proposal and quote — no obligation.

We start with a discovery call to understand your goals, target audience, brand guidelines, and any reference sites you admire. From there we'll ask for your logo, brand colours, copy/text content, and any images you'd like to use. Don't worry if you don't have everything ready — we can help with content strategy, copywriting, and professional imagery sourcing.

Yes, absolutely. While based in Nairobi, Kenya, we work with clients across Africa, Europe, the Americas, and beyond. All project communication happens via email, WhatsApp, and video calls. Time-zone differences are managed transparently and have never been a barrier. We also accept international wire transfers.

Yes. Beyond websites, Gravlux builds custom business systems — CRM platforms, inventory management, HR portals, booking and scheduling systems, school management systems, patient record systems, and workflow automation tools. If you have a business process that needs a digital solution, we can scope and build it. Get in touch to discuss your requirements.

Absolutely. Website redesigns and migrations are a significant part of what we do. We audit your current site for performance, SEO, and UX issues, then rebuild it to a higher standard while preserving your SEO equity and content. Existing domain and hosting can usually be retained.

We specialise in Progressive Web Apps (PWAs) — these function like native apps on mobile devices, work offline, and can be added to the home screen without App Store approval. For fully native iOS/Android apps, we can connect you with trusted specialist partners in our network. PWAs cover the vast majority of use cases at a fraction of the cost.

We require a 50% deposit to begin work, with the remaining balance due on final delivery before the site goes live. Payment is accepted via:

• M-Pesa: Paybill 880100, Account 1002733506
• NCBA Bank Wire Transfer
• International Wire Transfer

For larger projects, milestone-based payment schedules are available. All quotes are provided upfront with no hidden costs.

Every package includes a free discovery consultation, mobile-responsive design, SEO setup, and post-launch support. Packages range from the Spark (€350 · 1–2 pages · 7-day delivery) up to Enterprise (€4,999+ · custom platform · unlimited revisions). See all details on our Packages page. Custom quotes available for systems development and bespoke projects.

Timelines depend on the scope of work:

• Spark (1–2 pages): 5–7 days
• Launch (up to 5 pages): 2–3 weeks
• Studio / Pro (up to 15 pages): 3–6 weeks
• Enterprise / Web App: 6–12 weeks
• Custom Systems (CRM, ERP, etc.): 8–16 weeks

We agree a precise timeline during the discovery call and provide weekly progress updates. Timelines assume prompt client feedback at each stage.

Each package includes a set number of revision rounds: Spark (1), Launch (2), Studio (3), Pro (4), Enterprise (unlimited). A revision round covers a defined set of changes discussed after delivery. We share design previews and prototypes before development begins to minimise unexpected changes. Additional revision rounds can be purchased at a fixed rate if needed.

We use the right tool for each job:

• Front-end: HTML5, CSS3, JavaScript, TypeScript, React, Next.js, Tailwind CSS
• Back-end: Node.js, Express, REST APIs, GraphQL
• E-Commerce: Shopify, WooCommerce, custom-built stores
• CMS: WordPress, Contentful, Sanity
• Database: MongoDB, PostgreSQL, Firebase
• Hosting: Vercel, Netlify, cloud providers
• Design: Figma, Adobe Suite

Security is built into every project from day one. All Gravlux sites include:

• HTTPS / TLS encryption (all data in transit is encrypted)
• Content Security Policy (CSP) headers blocking code injection
• X-Frame-Options / Clickjacking protection
• HSTS (browsers only connect over HTTPS)
• Rate-limited forms with honeypot bot traps
• Input sanitisation preventing XSS attacks
• Permissions-Policy restricting unnecessary browser APIs
• Bot detection and spam prevention

For high-security applications (medical, financial), we implement additional server-side validation, WAF integration, and conduct full security audits.

Every Gravlux site is built with production-grade SEO from the ground up — this includes structured data (JSON-LD), semantic HTML, meta tags, Open Graph, XML sitemaps, robots.txt, canonical URLs, Core Web Vitals optimisation, and mobile-first design. We also cover local SEO for Kenya-based businesses. SEO is a long-term strategy; we give you the best possible foundation while being honest that organic rankings take 3–6 months to build.

Yes. All packages include post-launch support (14–90 days depending on tier). After that, we offer monthly maintenance retainers covering: performance monitoring, security patches and updates, content updates, bug fixes, and priority technical support. We don't disappear after launch — we're here for the long haul.

Yes. We set up hosting on Vercel, Netlify, or a cloud provider of your choice, and assist with domain registration via Namecheap or Google Domains. Hosting and domain are typically paid annually by the client (we manage the setup). We also offer ongoing hosting management and renewal reminders as part of our support packages to make sure your site never goes offline unexpectedly.